The Buzz From Readers Like You
BarbaraWarren wrote about Elmwood Inn
A large group of us had been going to Elmwood Inn for years on Sunday nights late, when we were often the only people there. last Sunday the bartender was quite rude. One of our group approached the owner the next day, and he blew her off. I posted a negative review on Google Places about the incident. Suddenly the owner wants to talk - but NOT about improving customer relations. Nope- he threatened me with legal action if I did not remove the review. (Like that's ever gonna happen)For any who care, here is the review I posted on Google Places: "Barbara Warren (You) reviewed in the last week Food Good Decor Good Service Good Never again - rude bartender, uncaring owner. Wait staff is friendly and competent, but upper management doesn't care about customer service at all."
imaginecb wrote about The Stereo Shop
My husband got me a remote starter for Christmas 2011, so sweet! My car is manual transmission and no one else in town will touch them because you have to override a safety feature to install, but the Stereo Shop assured him they were trained and able to do this. The remote start they installed was done improperly and after 3 trips back to let them "fix it" I asked for our money back. I had brought my car to the dealer I bought it from and the mechanics there said that Stereo Shop had messed with the wiring in a way that they wouldn't touch and for me to bring it back to be uninstalled by SS. The owner or store manager, Christopher Brent, who was a real gem of a customer service leader, told me that we could only have store credit if we returned the starter. I told him that I had no faith in his services and would not buy anything there ever again - that they sold us a service that they could not deliver and no return policy in the world warrants the withholding of a refund in that circumstance. He berated me and my father in his store, so I decided to go another route. I filed a claim with the Better Business Bureau. The store manager/owner was quick to smooth things over and offered the refund. I repealed the BBB complaint as that was his condition for the refund, however after a full week of not refunding our money, I refiled the complaint. He finally issued the refund, saying that we got lost in the shuffle and he never intended to withhold the refund. Liar, but we did finally get our money back and my dealer said there was no permanent damage to my car... seriously, though? All that, when they could have been honest from the get-go and said (as every other install shop in town says) that they can't do a manual transmission remote start install. I guess there's a reason they are the only ones who will do it - they lied, they tried to steal our money when the lie was found out and they caused a lot of stress for me and my family for about a month while we fought with them. I realize this is my side of the story and I am biased, but I hope that my story will influence you enough to realize there are better businesses in town that you can work with instead of this incredibly low class establishment. If I can save even one customer from making the mistake we made, then my time spend in writing this review is well worth it! Good luck shopping :)
fdk wrote about Golden Ponds Restaurant
We had Easter reservations and called to see if they would accept a restaurants.com certificate for our party of 12 (before we purchased one). The girl we spoke to said she would call us back after she talked to the owner. She didn't call back, so we called again. We spoke to the same girl and she said the owner gave the okay to use the certificate (so we bought one). A few days later, we received a call from the restaurant and a women said we could not use it. She put us on with the owner who still would not allow it, even after we told him an employee told us we could before we actually purchased it. In my opinion, the owner is greedy and doesn't have the "customer is always right" attitude. He could care less if we canceled our reservation or not. We ended up going for Easter (only because it was too late to make other arrangements), spent over $300 and the food was not even good. Never again.
abartlett1968 wrote about Farmers Inn
I am new to the Canandaigua area (although originally from the Rochester area). They are in the process of completely remodeling the bar and it looks great. They have great live music at least to nights a week and everyone there is wonderful. I would recommend stopping in if you haven't ever been or if you haven't been in awhile.
BeccaNY200 wrote about L&M Lanes
Wow, I left completely baffled at the treatment my husband and I received at this place.The Staff is a mess, and the owner needs to overhaul its employees. You can check out the whole review on Google reviews (This site wont allow for the whole review) I would not suggest for anyone to go to this place, unless you enjoy being treated like an inconvience rather than a customer.
fgfljsb wrote about Nathaniel's Pub
I live in Corn hill. I stopped in for a rum and D.coke bfore heading to the Amerks game. I returned to this place PLANNING on another. but realized they had towed my car. I can only assume this was because I was AT the Amerks game. Really? I guess I will just have to go to Tony D's from this day forward. and to think I have been to many work party's here too. Sorry. NEVER EVER again (thank you Taylor Swift)
dt112712 commented on 2 for $25: Sogo Japanese Steakhouse
First time here. Took kids to the Habachi room. Very loud atmosphere. Rice kernals on table. Mentioned to server who didn't do anything to clean up. Ordered a beer which came without a glass. Requested a glass but was dirty. Asked about the beef- what kind is it? Server did not know. Had to leave table to ask. Mens bathroom also not clean. Meal service-chef excellent, the best I've seen. Kids loved him. Food good quality and portion size. Our chef was done and left. Another chef across from us was loud, obnoxious and obviously intoxicated. He did Sake bomb after Sake bomb with his customers. Next he loudly says "F this, and F that” and calling one of his customers a “mother f-ing Grisly Adams”- not once, twice but three times! The other servers enjoyed this debacle. Xtremly unprofessional! We hurried up our dinner and left. When I spoke with a manager, he apologized and said they would have a staff meeting on this. He did not take down any of my contact information.